Custom
Made Frames
How long will it take to make my custom frame?
Normal
production time is 10 - 14 working days
Can
I get my custom frame any quicker?
Yes,
you can opt for Fast Track Production
Normal
production time for Fast Track is 5 working days
To
select Fast Track Production tick the box highlighted below on the Order Summary
Page
|
| Quantity |
Cost per
frame
(Inc. VAT) |
| 1 |
£33.96p |
| 2 |
£32.27p |
| 5 |
£30.57p |
| 10 |
£29.72p |
| 25 |
£28.87p |
| 50 |
£28.02p |
| 250 |
£25.47p |
|
|
|
|
|
|
If
I select Express Delivery will I get my frame the next day?
No,
production will still take 14 working days or 5 working days (Fast Track).
The
three delivery options, once your custom frame has been produced, are:
Delivery
Times
| Express |
Next
working day |
| Standard |
2
- 4 working
days |
| Collect |
from
picturelizard direct in Swindon |
What
is Backing Tape?
Backing
Tape is a brown paper adhesive tape that should be placed on the back of frames
to reinforce the back.
Can I have a sample moulding?
Yes,
email sales@picturelizard Let us know
the moulding code and name
i.e.
M116-25 Matt Black with Brushed Gold Edge. Please include your delivery address.
You
should receive your sample moulding in a couple of days.
Can
I return my Custom Made Frame?
We
cannot accept return of non-faulty frames as the product has been custom made
specifically to your measurements
If
your frame is faulty in any way, then you can return it to us within 14 days. We
will either replace it or give you a refund
I
have received my frame and it has been broken in transit. What should I do?
Items
damaged in transit must be reported to our customer services within 3 days of
delivery, otherwise no claim can be processed
To
contact our customer services either email sales@picturelizard.co.uk
or call 01793 496 094
Our
courier company will investigate the breakage so please keep hold of the frame
and the packaging
