Production Times

working day = Monday to Friday, excluding bank holidays

Delivery Times

These are our usual production and delivery times and are given in good faith but they cannot be guaranteed.

Delivery Charges

As you add more products to your basket the shipping is calculated by weight to give you the most cost effective shipping price for your order.

The easiest way to get a quote for delivery cost is to add the desired items to your shopping basket, the summary of your shopping basket contents will give an indication of cost and you will not be committed to buy.

Fragile items that need extra packaging to ensure they arrive with you safely products may have a minimum shipping charge, ordering more of this product type will most likely will not increase the delivery charge you pay.

Delivery Methods

At check out you will be given the delivery options based on your address.

Most items can be sent out on an express service when ordered before 12pm.

A signature is required for Express deliveries, unless we receive notification that a parcel can be left in a safe place, or with an immediate neighbour. For that reason it is sometimes easier to give a work address for delivery.

Next Working Day delivery is unavailable for P.O. boxes, BFPO addresses, Shetlands, Orkney, some areas of Perthshire and the Channel Islands

Incorrect Address

If the address is incorrect or outdated, the parcel is usually returned to us by the carrier or the unintended recipient. 

Please double-check your address carefully when placing a new order, as another charge will have to be levied if a parcel is returned to us and has to be re-sent. 

Most of our carriers will make two attempts to deliver a package.

Deliveries outside of Mainland UK

If you are outside of the Mainland UK and would like to order any of our fantastic products please email our customer services team who will be happy to work out a postage quote for you  sales@picturelizard.co.uk

Goods ordered from Picturelizard.co.uk for delivery outside of the EU may be subject to import duties and taxes which are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you, we have no control over these charges and cannot predict what they may be.

Returns Address

Please clearly state your order reference number (312-XXXXX) on the return package

Custom Made Frames and Personalised Products Returns

Please note our returns policy excludes Custom Made or Personalised products. 

We cannot accept return of non-faulty products, as the product has been custom made or personalised specifically to your measurements or instructions.  

This does not include products such as standard size frames that are not modified to your needs.

Faulty, damaged or misdescribed goods

Please check contents upon receipt and report problems as soon as possible.

Please email sales@picturelizard.co.uk detailing, in full, the damage or fault relating to your order. Along with the email we ask you to provide photographic evidence to support your claim.

Your right of cancellation