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Production, Delivery and Returns 

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Production, Delivery and Returns

Please use the My Account feature to track the progress of your order after it has been placed

Production Times

working day = Monday to Friday, excluding bank holidays

 Orders placed before 12noon: Standard Service Fast Track Service

Passport photos

 2 working days

 1 working day

Photo prints (up to 12x8")

 5 working days

 1 working day

Large format prints

 5 working days

 1 working day

Canvas Prints & Custom Made Frames

 14 working days

 5 working days  

Personalised Gifts

 14 working days

 5 working days

Standard  Products

Stock items usually despatched by the next working day.
 Out of stock items are despatched immediately on restock.

Delivery Times

 Express

          Next working day after despatch

 Standard

             2 - 4 working days

These are our usual production and delivery times and are given in good faith but they cannot be guaranteed.

 

Delivery Charges

As you add more products to your basket the shipping is calculated by weight to give you the most cost effective shipping price for your order.

The easiest way to get a quote for delivery cost is to add the desired items to your shopping basket, the summary of your shopping basket contents will give an indication of cost and you will not be committed to buy.

Fragile items that need extra packaging to ensure they arrive with you safely products may have a minimum shipping charge, ordering more of this product type will most likely will not increase the delivery charge you pay.



Delivery Methods

At check out you will be given the delivery options based on your address.

Most items can be sent out on an express service when ordered before 12pm.

A signature is required for Express deliveries, unless we receive notification that a parcel can be left in a safe place, or with an immediate neighbour. For that reason it is sometimes easier to give a work address for delivery.

Next Working Day delivery is unavailable for P.O. boxes, BFPO addresses, Shetlands, Orkney, some areas of Perthshire and the Channel Islands

 

Incorrect Address

If the address is incorrect or outdated, the parcel is usually returned to us by the carrier or the unintended recipient. 

Please double-check your address carefully when placing a new order, as another charge will have to be levied if a parcel is returned to us and has to be re-sent. 

Most of our carriers will make two attempts to deliver a package.

 

Deliveries outside of Mainland UK

If you are outside of the Mainland UK and would like to order any of our fantastic products please email our customer services team who will be happy to work out a postage quote for you  sales@picturelizard.co.uk

Goods ordered from Picturelizard.co.uk for delivery outside of the EU may be subject to import duties and taxes which are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you, we have no control over these charges and cannot predict what they may be.

 

Returns Address

 
Picturelizard.co.uk
82 Victoria Road
Swindon
SN1 3BB

Please clearly state your order reference number (312-XXXXX) on the return package

 

Custom Made Frames and Personalised Products Returns

Please note our returns policy excludes Custom Made or Personalised products. 

We cannot accept return of non-faulty products, as the product has been custom made or personalised specifically to your measurements or instructions.  

This does not include products such as standard size frames that are not modified to your needs.

 

Faulty, damaged or misdescribed goods

Please check contents upon receipt and report problems as soon as possible.

Please email sales@picturelizard.co.uk detailing, in full, the damage or fault relating to your order. Along with the email we ask you to provide photographic evidence to support your claim.



Your right of cancellation

You have the right to cancel at any time up to 7 working days after the date of delivery.

Please note that this policy has some limitations and does not apply to business customers.

To exercise your right of cancellation, you must give written notice to the Supplier by hand, post or the contact us section of our website, giving details of the goods ordered and (where appropriate) their delivery. Notification by phone is not sufficient.

You do not have the right to cancel if the order is for a bespoke product (such as a personalised gift).

This policy does not affect your consumer legal rights where goods are faulty or misdescribed.



Missing or delayed items

Please note that we need to wait 14 days before being able to trace, replace or refund items lost in the post.

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 Fan (The)
Fan (The)
 £34.95 


 One Flew Over The Cuckoos Nest
One Flew Over The Cuckoos Nest
 £34.95 


 Jean Claude Van Damme
Jean Claude Van Damme
 £15.00 



Replacement Battery Charger for PANASONIC DMW-BCF10e
 £22.47 


 4x6 Shoe & Flower
4x6 Shoe & Flower
 £8.23 


 Pirates Of The Caribbean Trio - Disney
Pirates Of The Caribbean Trio - Disney
 £59.95 


 Star Wars - A New Hope
Star Wars - A New Hope
 £34.95 


 4x5" Strut Mount: BLACK
4x5" Strut Mount: BLACK
 £0.47 to £0.59 


 Elvis Presley
Elvis Presley
 £15.00 


 Robin Hood Prince Of Thieves
Robin Hood Prince Of Thieves
 £34.95 


 A Bridge Too Far
A Bridge Too Far
 £34.95 


 Cinderella Double - Disney
Cinderella Double - Disney
 £39.95 


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